Posted on February 23 2016
DJI has recently announced DJI Care, a protection plan straight from the manufacturer not unlike Apple Care.
New DJI drone owners and existing owners alike will be able to purchase either a six or twelve month DJI Care plan that covers damage to their aircraft and camera/gimbal unit under normal use. It also covers pilot error, so your drops and crashes are covered.
DJI Care is available for all Phantom 3 models (Standard, 4k, Advanced, Professional), and Inspire 1 versions 1 and 2 with Zenmuse X3 camera/gimbal unit. Coverage for this crash protection plan can be bought with the aircraft, or separately. Coverage is bound to each aircraft's serial numbers, and the care plan can be transferred in the case of a change of ownership.
Coverage via DJI Care will be available for new aircraft that have been activated for less than 48 hours. If your aircraft has been activated for more than 48 hours, don't fret, there's still hope. Following the lead of a sample video, you can apply for eligibility for DJI Care. This application requires a fairly comprehensive video of all components of the aircraft in question. This video verification process is a fairly rare offer, as most companies will not allow already-purchased aircraft to be covered. That being said, this video application will only be available until March 22,2016.
DJI does not require a deductible, and manufacturer defects or other issues covered under the manufacturer's warranty will not be deducted from the DJI Care policy. If in a DJI Care covered area, the end user will not be required to pay for shipping either. Accessories such as remote controller, propellers, battery and charger will not be covered by your DJI Care policy.
Damages due to the following reasons are not covered by DJI Care:
1) Lost or partially lost aircraft and accessories.
2) Stolen or abandoned aircraft and accessories.
3) Damage caused by flight under unsuitable flight conditions.
4) Any repair fees resulting from or following water damage.
5) Repair fees for battery, propellers, remote controller or other accessories.
6) Deliberate losses.
7) Abrasions and shell damage that do not affect the performance of the aircraft.
8) Direct or indirect losses caused by force majeure.
9) Repair requests for damage incurred outside the period of validity.
10) Indirect loss and/or anticipated profit in any form.
11) Extra fees resulting from technical enhancements or performance improvements.
12) Personal injury and/or property loss to the customer or any other people caused by the aircraft.
13) Any legal fees related to DJI Care’s warranty coverage.