In this walkthrough, we’ll show you how to fix a common glitch with the Phantom 4 Pro+ in which the application continually tells you it needs a firmware update.
PROBLEM: “The Phantom 4 Pro+ built-in application keeps telling me I need a firmware upgrade, even though it’s completely up to date / I just did a firmware update.”
SOLUTION: Closing update related applications within the built-in tablet OR completing a factory reset on the tablet. Below, we’ll show you how to do both.
Remember this? They were simpler times.
STEP 1: Of course, turn on your remote controller. For this fix, it’s not necessary to have your aircraft on, although you will need to turn it on to make sure it was successful in solving the problem.
STEP 2: Click on the settings icon (aka the gear) at the top of the page.
This will take you to the tablet settings.
STEP 3: Click on the “System Settings” button.
STEP 4: Click “Apps.”
STEP 5: Start closing apps that say “Update” on them. (There’s more than one.)
Those are the two that popped up when doing this demonstration, there may be a third. Just look for anything that says update or upgrade. To close them, click on the process you want to close, then:
Yes, you can stop this system service. The only feature that will stop working “correctly” is the malfunctioning update alert. Do this with all of the “update” processes under the apps section.
This should keep your Pro+ from giving you that annoying “Upgrade Firmware” notice that you know you don’t need. In case it persists, it’s time to do a factory reset on the tablet.
STEP FR-1: Follow steps 1-3, but instead of hitting “Apps” in the systems settings menu, scroll down a bit and find “Backup and Reset” slightly below Apps.
STEP FR-2: Click “Factory Data Reset”
Please keep in mind that this does not affect the controller or aircraft in any way. It is the equivalent of deleting and re-downloading the application if you were using your mobile phone or personal tablet. So you won’t have to re-link your controller, and no firmware upgrades will actually need to be done on the controller.
STEP FR-3: Reset device
You’re almost there!
STEP FR-4: Erase all the things.
At this point, the tablet takes care of the rest. A Dialogue box may pop up, but don’t fret. The tablet will shut down and restart itself, and you shouldn’t have to deal with that annoying notice anymore. Keep in mind this is basically just a band-aid, and it will take a firmware update from DJI to firmly fix this issue.
Thanks for reading, and keep an eye out for more walkthroughs!