DJI Enterprise Shield

Details

• Comprehensive coverage
• Peace of mind

1. What is DJI Enterprise Shield?

DJI Enterprise Shield is a service plan designed for DJI Enterprise drones to provide reliable flying and peace of mind when using the aircraft or gimbal cameras.

DJI Enterprise Shield is flexible and customizable offering two packages providing tailor-made and comprehensive services based on your needs:

Enterprise Shield Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. For damage to the aircraft or the gimbal cameras caused by operator error or accident during normal use and operation, it offers up to two replacement services, and each replacement costs a small additional fee. The supported models include Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S.

Enterprise Shield Plus comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. A free repair or replacement service is available for damage to the aircraft or the cameras due to operator error or accident during normal use and operation. For different product models, the following services will be provided: or the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service will be provided, and DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and a fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.

Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (there might be some cosmetic defects). After the repair of your device is completed, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned gimbal cameras will need to be exchanged with the repaired camera, and if during the loan period the backup gimbal cameras are damaged, then DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

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2. What is the difference between the DJI Enterprise Shield series?
1) Number of replacements: A maximum of two replacements for Enterprise Shield Basic, and an unlimited number of replacements within the guaranteed amount for Enterprise Shield Plus.
2) Replacement fee: Enterprise Shield Basic requires a separate fee paid for the two replacements, while replacements for Enterprise Shield Plus are free of charge.
3) Logistics service: Enterprise Shield Plus replacement service provides Overnight delivery, while Enterprise Shield Basic provides free land freight.
4) Additional services: There are no additional services for Enterprise Shield Basic, and free use of a backup device is available for Enterprise Shield Plus.
5) Shared coverage: The coverage amount is shared between different models for Enterprise Shield Plus, but not for Enterprise Shield Basic.
6) Service mode: For Enterprise Shield Basic, two paid replacement services will be provided, and for Enterprise Shield Plus, free repair, and unlimited replacement services within the limit of the coverage amount will be available.
7) Coverage: For Enterprise Shield Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount while for Enterprise Shield Basic, the coverage amount will not be used for deduction.

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3. Is there a limit on the number of uses for DJI Enterprise Shield?

If you have purchased Enterprise Shield Plus, no limit is imposed on the number of replacements, as long as the accumulated repair amount doesn’t exceed the coverage amount. Besides, no additional charge is required for replacements under Enterprise Shield Plus. Enterprise Shield Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You can enjoy two replacement services.

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4. Which kind of aircraft or gimbal cameras will be provided by DJI Enterprise Shield replacement service?

You will receive a replacement device with the performance and reliability of a brand-new product (there might be some cosmetic defects).

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5. What is the coverage period of DJI Enterprise Shield?

The service comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

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6. What kind of aircraft or gimbal cameras are eligible for DJI Enterprise Shield?

If your aircraft or gimbal cameras meet any of the following condition, you can purchase DJI Enterprise Shield:
1. A brand-new aircraft or gimbal cameras that are not activated: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2..
2. Aircraft or gimbal cameras activated for less than 48 hours: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2
3. Repaired in an official DJI Service Center and within 72 hours of receiving an email invitation: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2.

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7. Can I buy both Enterprise Shield Basic and Enterprise Shield Plus at the same time for one aircraft?

No. Currently, only one of the two DJI Enterprise Shield packages can be purchased per aircraft or gimbal cameras.

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8. What parts are covered by DJI Enterprise Shield?

The parts covered by DJI Enterprise Shield series vary with the model of the device:

Enterprise Shield Basic
For any damage to your DJI Enterprise aircraft or gimbal cameras due to accidents during normal operation within the term of Enterprise Shield Basic, the replacement service offered by DJI according to these terms and conditions is available if you pay the service fee. The replacement device provided has the performance and reliability to that of a brand-new product (there might be some cosmetic defects).
Enterprise Shield Basic is applicable to the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S and Zenmuse X5S.
The scope of replacement service for the Matrice 200, Matrice 210, Matrice 210 RTK, and Zenmuse Z30 includes: For the Matrice 200, the aircraft’s body and propellers are covered. The propellers must be sent back with the aircraft, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals can be replaced. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your aircraft or gimbal cameras is damaged due to crash, crushing, and collision caused by operator error or other accidents and you send it back within the coverage period of the service, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of Enterprise Shield Basic.
If you choose to use Enterprise Shield Basic, DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and you are required to pay a fee for the replacement service. Enterprise Shield Basic only provides service in the country or region where it is purchased.

Enterprise Shield Plus

For any damage to your DJI Enterprise aircraft or gimbal cameras due to accidents during normal operation within the service terms of Enterprise Shield Plus, the free repair or replacement service offered will be charged for by deducting the required fee from your coverage amount. If replacement is required, you will receive a replacement device with the performance and reliability of a brand-new product (there might be some cosmetic defects).

The scope of free repair and replacement service under Enterprise Shield Plus for the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT and Zenmuse XT2 includes: For the Matrice 200, the aircraft’s body and propellers are covered. The propellers must be sent back with the aircraft, or the replacement service will not be provided. For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided. For the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT, and Zenmuse XT2, the gimbal and camera (including lens) are covered.

If your aircraft or gimbal cameras is damaged due to falling, crushing, and collision caused by operator error or other accidents and you send it back within the coverage period of the service, you can get it repaired or replaced at DJI’s repair center within the specified area of Enterprise Shield Plus.
If you choose to use Enterprise Shield Plus, DJI will provide free repair services or replacements services within the coverage amount.

For different product models, the following services will be provided: For the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service will be provided, and DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and a fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.

Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (there might be some cosmetic defects). After the repair of your device is completed, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned gimbal cameras will need to be exchanged with the repaired camera, and if during the loan period the backup gimbal cameras are damaged, then DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount. Enterprise Shield Plus only provides service in the country or region where it is purchased.

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9. Is there a deductible for the DJI Enterprise Shield?

There is no deductible.

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10. Do I have to bind DJI Enterprise Shield to my aircraft?

If you have purchased the activation card for DJI Enterprise Shield, contact your local dealer, provide your activation code and the serial number of your aircraft or gimbal cameras to activate and bind it with your device.

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11. If I have two aircraft and buy DJI Enterprise Shield for both of them, can their coverage amount be shared?

If you have purchased, activated and bound Enterprise Shield Plus with several aircraft at the same time, you can choose whether to share the coverage amount or not.

Note: 1) If you purchase Enterprise Shield Basic, the number of replacements for multiple aircraft or gimbal cameras cannot be shared..
2) If you have only one aircraft and purchase Enterprise Shield Plus, the coverage amount cannot be shared with other aircraft not purchase Enterprise Shield Plus.
3) The coverage amount sharing service of Enterprise Shield Plus is only available for aircraft or gimbal cameras for which Enterprise Shield Plus is purchased, activated and bound at the same time. The coverage amount cannot be shared in any other cases.

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12. Can I buy DJI Enterprise Shield again after its coverage period expires?

Currently, DJI Enterprise Shield can only be purchased only once for one aircraft or gimbal cameras.

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13. Where is DJI Enterprise Shield available?

The service is now available in the Chinese mainland, U.S. and Canada.

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14. Does Enterprise Shield Basic have a global warranty?

No global warranty is available for DJI Enterprise Shield. You need to send your aircraft to the specified local repair centers for replacement and repair. For example: If you have a U.S. version DJI Enterprise Shield, you can only have your device repaired or replaced for free at DJI’s after-service repair centers in the U.S.

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15. Does DJI Enterprise Shield cover water-damaged aircraft or gimbal cameras?

Yes, water damaged aircraft or cameras are covered by DJI Enterprise Shield. If your aircraft or gimbal cameras has water damage, you are eligible for free repair or replacement service.

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16. How can I replace my device using DJI Enterprise Shield?

DJI Enterprise Shield service will be bound with the serial number of your aircraft or gimbal cameras. If you need any replacement service, you can go to the support page on DJI’s official website to set up the Online Repair Request service or contact DJI Support at http://www.dji.com/support. After the application, you send your device to the designated DJI repair center. The serial number of the replaced aircraft or gimbal cameras will be automatically updated in the system, and your subsequent service will not be affected. 17. How to check the serial number of my aircraft or gimbal cameras? Serial number of Matrice series is on the inside of the central Board. Serial number of Zenmuse Z30 is on the gimbal axis. Serial number of Zenmuse X4S and Zenmuse X5S is on the gimbal axis. Serial number of Zenmuse XT and Zenmuse XT2 is on the gimbal axis.