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DJI Care Enterprise
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DJI Care Enterprise
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Details
Comprehensive Protection for Your Fleet
DJI Care Enterprise (formerly known as DJI Enterprise Shield) was specially created to provide comprehensive protection for your DJI Enterprise products. Offering coverage options with unlimited replacements or free repair services for accidental damage such as crashing, water damage, or signal interference. This efficient and total accident protection service provides greater peace of mind for your entire DJI fleet.
Unlimited Free Replacements
Unlimited free replacements for drones is provided with DJI Care Enterprise.* For each replacement, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount.
* The Zenmuse XT and Zenmuse XT2 are not covered by the replacement service.
Unlimited Sharing Coverage for Your Whole Fleet
Minimize your risk and simplify your workflow with one account to protect your entire fleet. With shared coverage across an entire fleet, an unlimited number of products can be bought, activated and bound to your DJI Care Enterprise account, increasing your total coverage and peace of mind.
Water Damage Coverage
Fly fearlessly with DJI Care Enterprise, replace your aircraft even if its water damaged. Replacement units are also provided for: Crash & Collision Damage, Signal Interference, and other accidents caused by User Error.
Free and Overnight Delivery
When using the replacement service, DJI will cover all shipping costs, helping you to enjoy an optimal replacement experience.
* It is only available in the region covered by DJI Care Enterprise, and if outside the covered region, the transport cost and customs clearance fees generated are not covered by DJI.
Supports a Variety of Products
DJI Care Enterprise covers a wide range of DJI Enterprise drones, gimbals and cameras, providing you with the perfect professional protection solution for your fleet. For details about the supported product models, please contact your local enterprise dealer.
- Comprehensive coverage
- Peace of mind
1. What is DJI Care Enterprise?
2. What is the difference between the DJI Care Enterprise series?
1) Number of replacements: A maximum of two replacements for DJI Care Enterprise Basic, and an unlimited number of replacements within the guaranteed amount for DJI Care Enterprise Plus.
2) Replacement fee: DJI Care Enterprise Basic requires a separate fee paid for the two replacements, while replacements for DJI Care Enterprise Plus are free of charge.
3) Logistics service: DJI Care Enterprise Plus replacement service provides Overnight delivery, while DJI Care Enterprise Basic provides free land freight.
4) Additional services: There are no additional services for DJI Care Enterprise Basic, and free use of a backup device is available for DJI Care Enterprise Plus.
5) Shared coverage: The coverage amount is shared between different models for DJI Care Enterprise Plus, but not for DJI Care Enterprise Basic.
6) Service mode: For DJI Care Enterprise Basic, two paid replacement services will be provided, and for DJI Care Enterprise Plus, free repair, and unlimited replacement services within the limit of the coverage amount will be available.
7) Coverage: For DJI Care Enterprise Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount while for DJI Care Enterprise Basic, the coverage amount will not be used for deduction.
3. Is there a limit on the number of uses for DJI Care Enterprise?
4. Which kind of aircraft or gimbal cameras will be provided by DJI Care Enterprise replacement service?
5. What is the coverage period of DJI Care Enterprise?
6. What kind of aircraft or gimbal cameras are eligible for DJI Care Enterprise?
7. Can I buy both DJI Care Enterprise Basic and DJI Care Enterprise Plus at the same time for one aircraft?
8. What parts are covered by DJI Care Enterprise?
For any damage to your DJI Enterprise aircraft or gimbal cameras due to accidents during normal operation within the term of DJI Care Enterprise Basic, the replacement service offered by DJI according to these terms and conditions is available if you pay the service fee. The replacement device provided has the performance and reliability to that of a brand-new product (there might be some cosmetic defects).
DJI Care Enterprise Basic is applicable to the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S and Zenmuse X5S.
The scope of replacement service for the Matrice 200, Matrice 210, Matrice 210 RTK, and Zenmuse Z30 includes: For the Matrice 200, the aircraft’s body and propellers are covered. The propellers must be sent back with the aircraft, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals can be replaced. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your aircraft or gimbal cameras is damaged due to crash, crushing, and collision caused by operator error or other accidents and you send it back within the coverage period of the service, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of DJI Care Enterprise Basic.
If you choose to use DJI Care Enterprise Basic, DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and you are required to pay a fee for the replacement service. DJI Care Enterprise Basic only provides service in the country or region where it is purchased.
DJI Care Enterprise Plus
9. Is there a deductible for the DJI Care Enterprise?
10. Do I have to bind DJI Care Enterprise to my aircraft?
11. If I have two aircraft and buy DJI Care Enterprise for both of them, can their coverage amount be shared?
2) If you have only one aircraft and purchase DJI Care Enterprise Plus, the coverage amount cannot be shared with other aircraft not purchase DJI Care Enterprise Plus.
3) The coverage amount sharing service of DJI Care Enterprise Plus is only available for aircraft or gimbal cameras for which DJI Care Enterprise Plus is purchased, activated and bound at the same time. The coverage amount cannot be shared in any other cases.
12. Can I buy DJI Care Enterprise again after its coverage period expires?
13. Where is DJI Care Enterprise available?
14. Does DJI Care Enterprise Basic have a global warranty?
15. Does DJI Care Enterprise cover water-damaged aircraft or gimbal cameras?
16. How can I replace my device using DJI Care Enterprise?
DJI Care Enterprise is a service plan designed for DJI Enterprise drones to provide reliable flying and peace of mind when using the aircraft or gimbal cameras.
DJI Care Enterprise is flexible and customizable offering two packages providing tailor-made and comprehensive services based on your needs:
DJI Care Enterprise Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. For damage to the aircraft or the gimbal cameras caused by operator error or accident during normal use and operation, it offers up to two replacement services, and each replacement costs a small additional fee. The supported models include Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S.
DJI Care Enterprise Plus comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. A free repair or replacement service is available for damage to the aircraft or the cameras due to operator error or accident during normal use and operation. For different product models, the following services will be provided: or the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service will be provided, and DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and a fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.
Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (there might be some cosmetic defects). After the repair of your device is completed, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned gimbal cameras will need to be exchanged with the repaired camera, and if during the loan period the backup gimbal cameras are damaged, then DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.
2. What is the difference between the DJI Care Enterprise series?
1) Number of replacements: A maximum of two replacements for DJI Care Enterprise Basic, and an unlimited number of replacements within the guaranteed amount for DJI Care Enterprise Plus.
2) Replacement fee: DJI Care Enterprise Basic requires a separate fee paid for the two replacements, while replacements for DJI Care Enterprise Plus are free of charge.
3) Logistics service: DJI Care Enterprise Plus replacement service provides Overnight delivery, while DJI Care Enterprise Basic provides free land freight.
4) Additional services: There are no additional services for DJI Care Enterprise Basic, and free use of a backup device is available for DJI Care Enterprise Plus.
5) Shared coverage: The coverage amount is shared between different models for DJI Care Enterprise Plus, but not for DJI Care Enterprise Basic.
6) Service mode: For DJI Care Enterprise Basic, two paid replacement services will be provided, and for DJI Care Enterprise Plus, free repair, and unlimited replacement services within the limit of the coverage amount will be available.
7) Coverage: For DJI Care Enterprise Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount while for DJI Care Enterprise Basic, the coverage amount will not be used for deduction.
3. Is there a limit on the number of uses for DJI Care Enterprise?
If you have purchased DJI Care Enterprise Plus, no limit is imposed on the number of replacements, as long as the accumulated repair amount doesn’t exceed the coverage amount. Besides, no additional charge is required for replacements under DJI Care Enterprise Plus. DJI Care Enterprise Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You can enjoy two replacement services.
4. Which kind of aircraft or gimbal cameras will be provided by DJI Care Enterprise replacement service?
You will receive a replacement device with the performance and reliability of a brand-new product (there might be some cosmetic defects).
5. What is the coverage period of DJI Care Enterprise?
The service comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
6. What kind of aircraft or gimbal cameras are eligible for DJI Care Enterprise?
If your aircraft or gimbal cameras meet any of the following condition, you can purchase DJI Care Enterprise:
1. A brand-new aircraft or gimbal cameras that are not activated: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2..
2. Aircraft or gimbal cameras activated for less than 48 hours: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2
3. Repaired in an official DJI Service Center and within 72 hours of receiving an email invitation: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2.
7. Can I buy both DJI Care Enterprise Basic and DJI Care Enterprise Plus at the same time for one aircraft?
No. Currently, only one of the two DJI Care Enterprise packages can be purchased per aircraft or gimbal cameras.
8. What parts are covered by DJI Care Enterprise?
The parts covered by DJI Care Enterprise series vary with the model of the device:
DJI Care Enterprise BasicFor any damage to your DJI Enterprise aircraft or gimbal cameras due to accidents during normal operation within the term of DJI Care Enterprise Basic, the replacement service offered by DJI according to these terms and conditions is available if you pay the service fee. The replacement device provided has the performance and reliability to that of a brand-new product (there might be some cosmetic defects).
DJI Care Enterprise Basic is applicable to the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S and Zenmuse X5S.
The scope of replacement service for the Matrice 200, Matrice 210, Matrice 210 RTK, and Zenmuse Z30 includes: For the Matrice 200, the aircraft’s body and propellers are covered. The propellers must be sent back with the aircraft, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals can be replaced. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your aircraft or gimbal cameras is damaged due to crash, crushing, and collision caused by operator error or other accidents and you send it back within the coverage period of the service, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of DJI Care Enterprise Basic.
If you choose to use DJI Care Enterprise Basic, DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and you are required to pay a fee for the replacement service. DJI Care Enterprise Basic only provides service in the country or region where it is purchased.
DJI Care Enterprise Plus
For any damage to your DJI Enterprise aircraft or gimbal cameras due to accidents during normal operation within the service terms of DJI Care Enterprise Plus, the free repair or replacement service offered will be charged for by deducting the required fee from your coverage amount. If replacement is required, you will receive a replacement device with the performance and reliability of a brand-new product (there might be some cosmetic defects).
The scope of free repair and replacement service under DJI Care Enterprise Plus for the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT and Zenmuse XT2 includes: For the Matrice 200, the aircraft’s body and propellers are covered. The propellers must be sent back with the aircraft, or the replacement service will not be provided. For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided. For the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT, and Zenmuse XT2, the gimbal and camera (including lens) are covered.
If your aircraft or gimbal cameras is damaged due to falling, crushing, and collision caused by operator error or other accidents and you send it back within the coverage period of the service, you can get it repaired or replaced at DJI’s repair center within the specified area of DJI Care Enterprise Plus.
If you choose to use DJI Care Enterprise Plus, DJI will provide free repair services or replacements services within the coverage amount.
For different product models, the following services will be provided: For the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service will be provided, and DJI requires the original product to be returned as part of the replacement process, the original product will become the DJI’s property, and the new one will be owned by you, and a fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.
Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (there might be some cosmetic defects). After the repair of your device is completed, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned gimbal cameras will need to be exchanged with the repaired camera, and if during the loan period the backup gimbal cameras are damaged, then DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount. DJI Care Enterprise Plus only provides service in the country or region where it is purchased.
9. Is there a deductible for the DJI Care Enterprise?
There is no deductible.
10. Do I have to bind DJI Care Enterprise to my aircraft?
If you have purchased the activation card for DJI Care Enterprise, contact your local dealer, provide your activation code and the serial number of your aircraft or gimbal cameras to activate and bind it with your device.
11. If I have two aircraft and buy DJI Care Enterprise for both of them, can their coverage amount be shared?
If you have purchased, activated and bound DJI Care Enterprise Plus with several aircraft at the same time, you can choose whether to share the coverage amount or not.
Note: 1) If you purchase DJI Care Enterprise Basic, the number of replacements for multiple aircraft or gimbal cameras cannot be shared..2) If you have only one aircraft and purchase DJI Care Enterprise Plus, the coverage amount cannot be shared with other aircraft not purchase DJI Care Enterprise Plus.
3) The coverage amount sharing service of DJI Care Enterprise Plus is only available for aircraft or gimbal cameras for which DJI Care Enterprise Plus is purchased, activated and bound at the same time. The coverage amount cannot be shared in any other cases.
12. Can I buy DJI Care Enterprise again after its coverage period expires?
Currently, DJI Care Enterprise can only be purchased only once for one aircraft or gimbal cameras.
13. Where is DJI Care Enterprise available?
The service is now available in the Chinese mainland, U.S. and Canada.
14. Does DJI Care Enterprise Basic have a global warranty?
No global warranty is available for DJI Care Enterprise. You need to send your aircraft to the specified local repair centers for replacement and repair. For example: If you have a U.S. version DJI Care Enterprise, you can only have your device repaired or replaced for free at DJI’s after-service repair centers in the U.S.
15. Does DJI Care Enterprise cover water-damaged aircraft or gimbal cameras?
Yes, water damaged aircraft or cameras are covered by DJI Care Enterprise. If your aircraft or gimbal cameras has water damage, you are eligible for free repair or replacement service.
16. How can I replace my device using DJI Care Enterprise?
DJI Care Enterprise service will be bound with the serial number of your aircraft or gimbal cameras. If you need any replacement service, you can go to the support page on DJI’s official website to set up the Online Repair Request service or contact DJI Support at http://www.dji.com/support. After the application, you send your device to the designated DJI repair center. The serial number of the replaced aircraft or gimbal cameras will be automatically updated in the system, and your subsequent service will not be affected. 17. How to check the serial number of my aircraft or gimbal cameras? Serial number of Matrice series is on the inside of the central Board. Serial number of Zenmuse Z30 is on the gimbal axis. Serial number of Zenmuse X4S and Zenmuse X5S is on the gimbal axis. Serial number of Zenmuse XT and Zenmuse XT2 is on the gimbal axis.
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