Repair Service For Matrice 100
Other Repair Services
STEP 1: Consultation Call (Optional) or Purchase Repair Service
STEP 2: Ship Your Drone To Us
Please pack and ship your drone and remote controller only using a standard shipping box. Please do not send batteries, chargers, propellers or other accessories. We are not liable for any accessories shipped with your drone. Please include downloaded form in the box. Ship to:
DRONEFLY REPAIRS [Your order number]
19850 Nordhoff Place Chatsworth, CA 91311
If you send your drone in an oversized case you may be subject to additional return shipping costs.
STEP 3: Estimate of Cost
Once we diagnose your drone, we will contact you with an estimate for necessary repair parts.
STEP 4: We Fix Your Drone
Once parts are approved, our techs will get to work repairing your drone!
STEP 5: Fine Tuning and Testing
We update the firmware, calibrate all sensors, and test fly your aircraft to ensure your drone is in peak condition before shipping it back to you.
STEP 6: Return Shipping
Return shipping via UPS Ground is included in repair service for the continental US.*
*If you send your drone in an oversized case you may be subject to additional return shipping costs.
We do not fix water damage or flyaway units. Please do not ship us damaged lipo batteries. Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes. The Repair Service is non-refundable if the customer chooses not to replace the parts needed after the repair has started.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
- Dronefly Repair Fee is adjusted to $100 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
- Dronefly Repair Fee is adjusted to $50 plus shipping of old drone if the customer declines repair but opts to purchase a new drone.
- Dronefly Repair Fee is adjusted to $50 when old drone is abandoned and customer declines repair but opts to purchase a new drone
- Dronefly Repair Fee for water damage or flyaway is adjusted to $50. (Includes return shipping cost to domestic 48 states)
Final repair balance must be paid by the customer within 14 days of completing the repair.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.
Customer ReviewsBased on 8 reviews Write a review2018-04-02 00:02:27 UTCNeal Grossman said: Mavic repair
Very please with the excellent service and fast turn around time.
Their $ 149 repair cost plus parts was well wort it.2018-04-01 20:53:48 UTCEric Wolff said: Mavic Pro Repair
Great, fast service!2018-03-31 06:10:47 UTCJohn Stoll said: great Job
Dronefly was great, can't say enough about the fast job, that was well done. Got me flying again.. thank you, thank you , thank you................2018-03-09 19:05:03 UTCRoger Wilson said: You Guys need to be in Central New York State.
My wife got me my Mavic for Christmas and on my 2nd flight , you guessed it I crashed it. Mavic would fly but gimbal and camera just dangled from the drone. Yes the crash was my fault and have a Phantom 3 which I learned to operate well. Feeling sick to my stomach I searched the web looking for help and found DroneFly. One phone call and was guided through the process to get the Mavic to them , repaired and returned to me.I was informed with each step they took and was pleased in the fast turn around. My only complaint was I wished they had a shop in Central NYS so I could stop and have coffee with these guys. So if and when you need any work on your Drone give them a call.2018-02-20 18:29:51 UTCGeorge Cummings said: Outstanding Service!
I can't praise the level of Dronefly's service enough. Communication was terrific, and turnaround was next day after they received my unit. They even held the door open for me as I entered and exited the building when I picked up my craft! Thank you SO MUCH for getting me flying again!2017-11-28 15:05:56 UTCThomas Choe said: The Best Service
The communication and service was top notch. Got immediate responses to any questions I had and my drone was repaired to like new condition. If you have to repair your drone, DroneFly is the only place to come to get the best service and repair.2017-09-19 21:49:30 UTCRoy Ballesteros said: Repair review
I am very happy with the repair and rapid turn around2017-07-27 00:19:21 UTCOleksandr said: Thanks
My Inspire fly like new! Thanks for repair!
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