We do not fix water damage or flyaway units.
Please pack and ship only your drone and remote control into us using a standard shipping box. We don't need any accessories. For example batteries, chargers, cables, or propellers. If you send your drone in a hard case or oversized case you may be subject to additional shipping costs.
Don't worry! We can fix it!
Ranked #1 Drone repair service center! It's true and we are proud of it. We can fix your drone fast. How do we do this? It's simple, by having a huge staff of young genius drone techs, access to some sophisticated software, and a huge warehouse full of stocked parts!
What we do!
Diagnose and repair your phantom from crashes or anything that may not be working. Our low flat rate service fee covers you for all the time that our techs may spend working on your phantom. It will also include free return shipping. If we need to replace any parts, we will first notify you. Parts are not included in the service fee.
Drones we fix:
DJI Phantom 1, 2 series, 3 series, and now 4 series!
*Please note: Some Phantom 1 & 2 series parts have been discontinued. Furthermore, Phantom 3 Professional & Advanced have limited camera availability. Phantom 3 Professional & Advanced cameras will have to be purchased by the customer directly from DJI.
We do not fix water damage or flyaway units. Please do not ship us damaged lipo batteries. Customers will be charged a disposal fee of $25 per damaged battery.
Our Dronefly techs are very good and can fix almost everything. Dronefly cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes. The Repair Service is non-refundable if the customer chooses not to replace the parts needed after the repair has started.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
- Dronefly Repair Fee is adjusted to $100 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
- Dronefly Repair Fee is adjusted to $50 plus shipping of old drone if the customer declines repair but opts to purchase a new drone.
- Dronefly Repair Fee is adjusted to $50 when old drone is abandoned and customer declines repair but opts to purchase a new drone
- Dronefly Repair Fee for water damage or flyaway is adjusted to $50. (Includes return shipping cost to domestic 48 states)
Final repair balance must be paid by the customer within 14 days of completing the repair.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.