STEP 1: Consultation Call (Optional) or Purchase Repair Service
STEP 2: Ship Your Drone To Us Please pack and ship your drone and remote controller only using a standard shipping box. Please do not send batteries, chargers, propellers or other accessories. We are not liable for any accessories shipped with your drone. Please include downloaded form in the box. Ship to: DRONEFLY REPAIRS [Your order number] 19850 Nordhoff PlaceChatsworth, CA 91311 If you send your drone in an oversized case you may be subject to additional return shipping costs.
STEP 3: Estimate of Cost Once we diagnose your drone, we will contact you with an estimate for necessary repair parts.
STEP 4: We Fix Your Drone Once parts are approved, our techs will get to work repairing your drone! STEP 5: Fine Tuning and Testing We update the firmware, calibrate all sensors, and test fly your aircraft to ensure your drone is in peak condition before shipping it back to you.
STEP 6: Return Shipping Return shipping via UPS Ground is included in repair service for the continental US.* *If you send your drone in an oversized case you may be subject to additional return shipping costs.
We do not fix water damage or flyaway units. Please do not ship us damaged lipo batteries. Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes. The Repair Service is non-refundable if the customer chooses not to replace the parts needed after the repair has started.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
Dronefly Repair Fee is adjusted to $100 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
Dronefly Repair Fee is adjusted to $50 plus shipping of old drone if the customer declines repair but opts to purchase a new drone.
Dronefly Repair Fee is adjusted to $50 when old drone is abandoned and customer declines repair but opts to purchase a new drone
Dronefly Repair Fee for water damage or flyaway is adjusted to $50. (Includes return shipping cost to domestic 48 states)
Final repair balance must be paid by the customer within 14 days of completing the repair.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.
Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.