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Dronefly is an Authorized Dealer of
Turn around times are subject to change due to parts availability.
Our knowledgeable and experienced technicians will diagnose your aircraft to understand what will be needed to repair your aircraft. Once they have a clear idea of the necessary parts, they will contact you to get approval to continue with the repair.
Don’t worry, labor is included in the original repair service purchase.
Our goal is to provide you and your drone with expert service while getting you back in the air as fast as possible. Excluding cameras/gimbals, most repairs can be completed with less than $400 in parts. In order to expedite your repair, we request a pre-approval in this amount. If the cost of necessary parts is less than $400, you will only be charged the lesser amount for the parts used. If the cost of necessary parts is greater than $400, a repair technician will contact you to discuss and approve before proceeding with the repair.
We do not fix water damage or flyaway units.
Please do not ship us damaged lipo batteries.
Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
We DO NOT accept outside parts or parts provided by customers.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes.
Any approved or pre-approved repair service is non-refundable.
By sending Dronefly your craft for service and repairs, you pre-approve a charge of up to $400 for repairs without additional authorization. Any repairs that will cost over $400 dollars will need to be approved by the customer.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
The final repair balance must be paid by the customer within 14 days of completing the repair.
If the repair invoice is not paid, within 14 days, the product will be considered abandoned. We reserve the right to maintain possession of abandoned products and will not be able to refund the service fee.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.