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Dronefly is an Authorized Dealer of
Turn around times are subject to change due to parts availability.
We do not fix water damage or flyaway units. Please do not ship us damaged lipo batteries. Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes. The Repair Service is non-refundable if the customer chooses not to replace the parts needed after the repair has started.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
Final repair balance must be paid by the customer within 14 days of completing the repair.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.
Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.