We do not fix water damage or flyaway units.
Please do not ship us damaged lipo batteries.
Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Remote Controllers and Gimbals cameras are not repairable with this service. We can only replace the gimbal camera units and remote controllers.
We DO NOT accept outside parts or parts provided by customers.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes.
Any approved or pre-approved repair service is non-refundable.
By sending Dronefly your craft for service and repairs, you pre-approve a charge of up to $400 for repairs without additional authorization. Any repairs that will cost over $400 dollars will need to be approved by the customer.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
- Dronefly Repair Refund is adjusted to $50 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
- Dronefly Repair Refund for water damage or flyaway is adjusted to $50. (Includes return shipping cost to U.S continental 48 states)
The final repair balance must be paid by the customer within 14 days of completing the repair.
If the repair invoice Is not paid, within 14 days, the product will be considered abandoned. We reserve the, right to maintain possession of abandoned product and will not be able to refund the service fee.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.