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Dronefly is an Authorized Dealer of
The DJI Matrice 300 RTK is a technologically advanced drone that delivers centimeter-level precision, great transmission ranges, diverse payload configurations, and more. Regular, professional maintenance is required to ensure that your M300 is operating properly. By using Dronefly’s Silver Star Maintenance Plan, you ensure that your craft is operating at its peak ability.
The Silver Star Maintenance Plan includes multiple inspection and maintenance services including the following: FPV camera calibration, compass, and IMU calibration; frame inspection, motor inspection and cleaning, and more. Once these services are completed, our technicians put the craft through a full flight and picture test. When our experienced and trained technicians are confident that your Matrice 300 RTK is fully operational, they ship the craft back to you.
Dronefly’s Silver Star Maintenance Plan can extend the life of your Matrice 300 RTK and protect your investment.
*Turn Around Time Subject To Change
We do not fix water damage or flyaway units.
Please do not ship us damaged lipo batteries.
Customers will be charged a disposal fee of $25 per damaged battery.
Dronefly cannot be held responsible for any future issues or parts that may fail.
Remote Controllers and Gimbals cameras are not repairable with this service. We can only replace the gimbal camera units and remote controllers.
We DO NOT accept outside parts or parts provided by customers.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes.
Any approved or pre-approved repair service is non-refundable.
By sending Dronefly your craft for service and repairs, you pre-approve a charge of up to $400 for repairs without additional authorization. Any repairs that will cost over $400 dollars will need to be approved by the customer.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
The final repair balance must be paid by the customer within 14 days of completing the repair.
If the repair invoice is not paid, within 14 days, the product will be considered abandoned. We reserve the right to maintain possession of abandoned products and will not be able to refund the service fee.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.