General Return Policy (Buyer’s Remorse)

We offer a 30-day return window from the date of shipment on select items, subject to the conditions below. All returns require prior approval. Approved returns are subject to a 20% restocking fee.

Returned items must meet all of the following criteria:

• Unused and unopened
• In original, undamaged packaging
• Include all original components (box, manuals, accessories, warranty cards, cables, etc.)
• A valid Return Merchandise Authorization (RMA) number has been issued

To initiate a return:

• Complete the RMA request form
• An RMA representative will respond within 24 business hours

Shipping fees are non-refundable.

We reserve the sole discretion to approve or deny any return request.

Custom-Built Kits and Ready-to-Fly (RTF) Products

Custom-built kits, packages, bundles, combos, and Ready-to-Fly (RTF) products are not eligible for return or exchange.

These items are built to customer-specific requirements and tested prior to shipment.

Dead-on-Arrival (DOA) Items

An item may be considered Dead-on-Arrival (DOA) if it fails to power on out of the box, as verified by our Support team.

• DOA items are eligible for exchange only within 30 days of delivery
• Replacements will be for the same model or a manufacturer-approved equivalent
• After 30 days, all warranty claims must be directed to the manufacturer

A prepaid shipping label or reimbursement for return shipping charges may be provided for DOA exchanges, at Dronefly’s discretion.

Refusal of Delivery

If a delivery is refused for reasons other than shipping damage:

• Actual outbound and return shipping costs will be deducted

This applies even if the original order qualified for free shipping.

Incorrect Shipping Address or Undeliverable

If a package is returned due to an incorrect address provided by the customer, or declared undeliverable by the shipping agent:

• The customer is responsible for all reshipping costs
• If a refund is issued, the original outbound shipping cost will be deducted
• Requests to reship orders will incur a reshipping fee

Return Inspection & Refund Processing

Once a returned item is received:

• The item will be inspected
• You will be notified of approval or denial
• Approved refunds are issued to the original payment method

Refund timing depends on your card issuer or payment provider.

Warranty Limitations & Liability

We provide warranty services for selected products covered under our Dronefly Care Extended Warranty plan. See our Dronefly Care Extended Warranty page for details: https://www.dronefly.com/pages/dji-warranty

All other warranty claims must be handled directly with the manufacturer.

We are not liable for:

• Damage to other equipment caused by a failed component
• Injury or property damage resulting from the use or misuse of products

Shipping Costs

Unless an item is confirmed as DOA:

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• Return shipping costs may be deducted from the refund amount

RMA Requirement

All returns require an approved RMA number and return instructions. Items returned without authorization will be refused and returned to the sender.