DJI Care: Frequently Asked Questions
DJI Care Refresh
General Questions
What is DJI Care Refresh?
DJI Care Refresh is an after-sales service plan that offers accidental damage protection and more, ensuring a higher level of peace of mind during your DJI product usage.
What services are included in DJI Care Refresh?
DJI Care Refresh includes product replacement, an official warranty for non-user error malfunctions, exclusive repair discounts, and factory maintenance services.
How many replacements can I get with DJI Care Refresh?
Under a 1-Year Plan, you can get two replacements (one for flyaway cases), and under a 2-Year Plan, you can get four replacements (two for flyaway cases).
Purchasing Conditions
When can I purchase DJI Care Refresh?
You can purchase DJI Care Refresh when your product is brand new and unactivated, within 48 hours after activation for aircraft or gimbal products, or within the last 30 days for handheld products.
What if my product does not meet the conditions for purchasing DJI Care Refresh?
You may apply for video verification or contact DJI Support to send the product back for assessment. If eligible, you can purchase DJI Care Refresh within 72 hours of receiving the notice.
Coverage and Availability
Where is DJI Care Refresh available?
DJI Care Refresh is available in the U.S., Canada, EU countries, the UK, and several other regions. You must purchase DJI Care Refresh and the corresponding product from the same country or region.
Does DJI Care Refresh support international coverage?
Yes, for specific products such as Osmo Pocket 3 and DJI RS 3 Mini, among others, DJI Care Refresh offers international coverage.
Account and Remote Controller Binding
Why do I need to bind my DJI account and remote controller for the flyaway replacement service?
Binding ensures that you, as the owner, can apply for the flyaway replacement service and is necessary for creating a flyaway report.
Can I use the flyaway replacement service if my product is not bound to my account and remote controller?
No, you cannot use the service if the aircraft was not bound to your account and remote controller, or if it was unbounded before the flyaway occurred.
DJI Care Pro
General Questions
What is DJI Care Pro?
DJI Care Pro is designed to provide comprehensive protection for high-end DJI imaging equipment, with services tailored to professional needs.
What services does DJI Care Pro offer?
Services include unlimited free repairs for accidental damage, battery replacement, flyaway coverage, factory maintenance, and an official warranty.
How many free repairs and replacements are included in DJI Care Pro?
There are unlimited repairs within the coverage limit and specific numbers of free battery replacements and flyaway replacements depending on whether you have a 1-Year or 2-Year Plan.
Purchasing Conditions
When can I purchase DJI Care Pro?
You can purchase DJI Care Pro for a brand new and unactivated product, for an aircraft or gimbal activated within 48 hours, or for a handheld product activated within the last 30 days.
Under what conditions can I renew DJI Care Pro?
You can renew DJI Care Pro if it hasn't yet expired or if it expired within the last 15 days, and you meet certain product-specific criteria.
Coverage and Availability
Where is DJI Care Pro available?
DJI Care Pro is available in the U.S., Canada, EU countries, the UK, and several other regions. The purchase must be made from the same country or region as the product.
How to Purchase
How can I purchase DJI Care Refresh or DJI Care Pro?
Both plans can be purchased via the DSLRPros.com Store alongside DJI products or separately using the product’s serial number. Get the activation code and bind the plan to your product.
Rewards for Safe Use
What are the Rewards for Safe Use?
If you have not used a replacement service during the validity of DJI Care Refresh or DJI Care Pro purchased for the first time, you receive an additional 1-year extended warranty service after your current plan expires.
For any specific fees, replacement procedures, warranty details, and the latest benefits, please refer directly to the DJI Care Refresh ToS or DJI Care Pro ToS, or contact DSLRPros on (877) 299-1075 / (213) 262-9436 or email support@dronefly.com.